Privacy Policy
Effective Date:
October 26, 2025
This Privacy Policy describes how Stellaris Studios ("we," "us," or "our") collects, uses, and shares personal information of users of our website,
www.stellarisstudios.com
(the "Site"), and our video production services (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect several types of information from and about users of our Site and Services, including:
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Personal Information:
This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through contact forms, email correspondence, or during project consultations.
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Business Information:
If you are representing a business, we may collect information about your company, such as its name, address, industry, and your role within the organization.
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Payment Information:
When you engage our Services, we collect payment information, such as credit card details or bank account information, to process payments. Please note that we use secure third-party payment processors and do not store your complete payment information on our servers.
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Usage Data:
We automatically collect information about your interactions with our Site and Services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
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Project Information:
When you engage our video production services, we may collect information related to your project, such as scripts, storyboards, visual assets, and feedback.
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Communications Data:
We retain records of our communications with you, including emails, chat logs, and phone call recordings (where permitted by law), to improve our customer service and for training purposes.
How We Use Your Information
We use the information we collect for various purposes, including:
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Providing and Improving Services:
To provide you with our video production services, to respond to your inquiries, to process payments, and to improve the quality and functionality of our Site and Services.
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Personalization:
To personalize your experience on our Site and Services, such as displaying content and recommendations that are relevant to your interests.
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Communication:
To communicate with you about our Services, to send you updates, newsletters, marketing materials, and other information that may be of interest to you. You may opt-out of receiving marketing communications at any time.
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Analytics:
To analyze trends, track usage patterns, and gather demographic information about our user base as a whole. This helps us understand how our Site and Services are being used and how we can improve them.
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Legal Compliance:
To comply with applicable laws and regulations, to respond to legal requests, and to protect our rights and interests.
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Security:
To protect the security and integrity of our Site and Services, to detect and prevent fraud, and to resolve disputes.
How We Share Your Information
We may share your information with third parties in the following circumstances:
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Service Providers:
We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
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Business Partners:
We may share your information with business partners who offer complementary services or products that may be of interest to you. We will only do so with your consent.
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Legal Requirements:
We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
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Business Transfers:
In the event that we sell or transfer all or a portion of our business or assets, your information may be transferred to the buyer or transferee as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
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With Your Consent:
We may share your information with other third parties with your consent.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
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Encryption:
We use encryption to protect sensitive information transmitted online.
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Firewalls:
We use firewalls to protect our servers from unauthorized access.
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Access Controls:
We restrict access to personal information to authorized personnel only.
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Regular Security Assessments:
We conduct regular security assessments to identify and address potential vulnerabilities.
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Employee Training:
We train our employees on data security best practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain and use your information to resolve disputes, enforce our agreements, and comply with our legal obligations.
Your Rights
You have the following rights regarding your personal information:
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Access:
You have the right to access the personal information we hold about you.
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Correction:
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
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Deletion:
You have the right to request that we delete your personal information, subject to certain exceptions.
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Objection:
You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
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Restriction:
You have the right to request that we restrict the processing of your personal information in certain circumstances.
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Portability:
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
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Withdrawal of Consent:
If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Links to Other Websites
Our Site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Stellaris Studios
Privacy Department
555 Market Street, Suite 1200
San Francisco, CA 94105
Email:
privacy@stellarisstudios.com
Phone: +1 418-699-7479
We are committed to resolving any concerns you may have about your privacy.
